Working with several telecom providers can directly impact a company's resources, efficiencies, and bottom-line. WCS's Channel Partner Program delivers one-source access to a comprehensive suite of conventional and next generation telecom services, eliminating the stress and inconvenience of sourcing network strategies from multiple carriers. Our dynamic portfolio of voice, data, wireless, and connectivity services equips our Partners with the tools needed to best support their customers' business needs.
We make customized voice and data conversions as simple as possible. Our enterprise wireless solutions easily integrate into your existing digital environment, instantly enabling you to monitor business operations from anywhere. Additionally, our single invoice system eliminates potential billing issues associated with multi-carrier solutions.
And our onsite team of experts manages client needs through a portal, not email.
WCS’s seasoned Team Members are experts within their specific fields and are committed to upholding the highest standards of customer service excellence. Our experienced and dedicated employees, combined with WCS’s custom-designed customer processes and extensive suite of network services, allow WCS to provide customers with an exceptional customer service experience.
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Our clients save an average of 30% or more on the total cost of ownership of their telecom supply chain, and 97% of care and billing issues are closed within 48 hours.
NetworkWCS' Intelligent Call Router (ICR) is a proprietary software interface used to provide REAL TIME control of networkWCS call routing. ICR customers can login to our secure portal and manage the routing of DID telephone numbers 's and toll free numbers from over 9,000 CO's in North America and 139 countries worldwide. Best of all, ICR customers can do this independently, on demand without a phone call to WCS, if desired.Create & Execute call volume allocation. Build & deploy disaser recovery plans. Design nested call flows (time of day, day of week, site, % allocation, busy/no answer.reroute, play messages at peak busy times, etc)