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Local Exchange Services
WCS offers a comprehensive, nationwide selection of reliable local services packages at extremely competitive rates. Through very carefully selected purchasing agreements, WCS combines the stability and ubiquitous coverage of the traditional telephone companies with those of competitive CLEC industry. This allows WCS customers to achieve nationwide solutions from a single provisioning and purchasing point. Whether your business requires business lines or digital T-1 solutions, voicemail or three-way calling, WCS Local Services will meet your needs wherever your need them.
If your company needs Verizon in one market but a CLEC in another with one supplier, with one point of contact, all on one invoice, then WCS is your only choice for local service.
WCS is a premier nationwide telecommunications provider for multi-location businesses. Our customizable program eliminates the challenges faced by organizations with locations across the U.S. We have the ability to integrate many suppliers on one invoice and thereby remove the headache of managing many vendors across 450 markets nationwide -- using WCS as your telecommunications provider will remove the confusion, reduce your cost and add value.
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EXISTING TELECOM STRUCTURE |
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WCS |
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Hundreds of invoices to track and pay, plus mailing costs |
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One consolidated bill |
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Numerous invoice formats and dates |
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Consistent billing format and cycle date |
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Minimal or no reporting from RBOC |
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Account summary and by location reporting |
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Manual reconciliation and analysis of data |
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Billing exception and abuse alert reporting |
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Various service and vendor numbers |
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Dedicated account team |
WCS Local Services Portfolio
An array of WCS Basic Local Service enables you to customize the features and functionality of your business lines to save you time, control costs, and work more efficiently. A partial list of Optional features include (not available in all markets):
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Busy Call Forwarding |
Directed Call Pickup |
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Call Forwarding Busy/delay |
Distinctive Ringing |
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Call Forwarding Variable |
Do Not Call Screening (DNC Compliance) |
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Call Restriction |
Hunting |
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Call Return |
Intercom |
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Call Screen |
Remote Access to Call Forwarding |
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Call Tracing |
Remote Call Forwarding |
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Call Waiting |
Repeat Dialing |
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Caller Hold |
Select Call Forward |
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Caller ID |
Speed Calling |
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Caller ID Blocking |
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WCS Local Business Lines
These are "Plain Old Telephone Service" POTS Lines. Business Lines provide basic access service and supply single line telephones, telephone lines and access to the public switched network to deliver a single, voice-grade communications channel. This service is ideal if your business uses a small number of phone lines that do not require the features and functionality of a PBX or Hybrid phone system. A basic Business Line will provide PBX and Key System users a low-cost option for FAX and Modem connectivity.
Features and benefits:
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Most widely installed local service in the US today
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Carry inbound, outbound or two-way traffic
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No technical knowledge required to implement
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Supports touchtone, local and national directory assistance and E-911 access
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Competitive prices
WCS Local Business Trunks
Local Business Trunks are perfect for both regional and national medium or large business customers looking for a voice telecommunications solution to connect a customer's PBX or Key system to the WCS local Central Office to deliver PSTN access with all the features and applications a business customer needs.
Analog Trunk Service
Provides voice-grade communication channel(s) to a Private Branch Exchange (PBX) or Hybrid Key System. These full service trunks can be used to carry one-way outbound traffic, one-way inbound or two-way traffic, direct inward dialing or a combination thereof.
Digital Trunk Service
Provides a DS-1 digital transmission facility operating at 1.544 Mbps and time division multiplexed into 24 channels for the connection of Basic or DID Trunks to a PBX or trunk capable Key System. These full service trunks can be used to carry one-way outbound traffic, one-way inbound or two-way traffic, direct inward dialing or a combination thereof.
Features and benefits:
WCS Centrex
Centrex is ideal for both regional and national customers looking for an outsourced, turnkey business telecommunications solution. This complete business telephone system is offered on a subscription basis from the local phone company supporting WCS and delivers a set of PBX-like features to individual desks with both internal and PSTN access for all the features, functions and applications that a business customer needs.
Features and benefits:
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Very aggressively priced
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Uniform dialing procedures link multiple, disparate locations
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Allows for rapid growth with no concern for upgrades or CPE obsolescence
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No need to purchase PBX or expensive phone system
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Improved uptime
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CO-based, non-blocking grade of service
WCS Local ISDN Service
This is a standard, all digital technology that allows simultaneous, integrated voice and data capability over two-wire digital loops and four-wire digital trunks. These loops and trunks access circuit-switched voice and data, data networks and network services databases.
Basic Rate Interface (BRI)
A communications line that provides both voice and data capabilities via 2 64Kbps Bearer (B) channels and one Data (D) channel used for signaling. The 2 B channels can be used for voice but are more commonly used for data purposes such as a remote user connection to an Internet Service Provider (ISP), video conferencing, or voice/data transmission from remote offices to a main business location. These circuits can be combined or "bonded" to achieve higher speeds required for more bandwidth-intensive applications.
Primary Rate Interface (PRI)
This is a standard, all digital access technology that allows for simultaneous, integrated voice and data capabilities over standard existing telephone lines. ISDN PRI offers 100% digital clarity and an array of value-added features, such as calling number identification and call-by-call selection, that enhance productivity.
ISDN PRI
ISDN PRI is configured with 23 bi-directional B (Bearer) channels and one D (Data) channel. Unique to ISDN PRI is its ability to designate the D channel to handle all of the signaling and call control requirements and leave the remaining 23 B channels free for any mix of voice, virtual private line and circuit-switched data. With WCS Local ISDN PRI, you can:
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Use your existing infrastructure to enable all digital, high- speed voice and data applications that increase productivity
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Dynamically allocate channels for voice, fax and modem to adapt to changing traffic patterns
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Increase trunking efficiency by over 25%, reducing total trunks required.
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Leverage advanced features to support call center applications
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Reduce call set-up and connection time dramatically via out of band signalling
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Implement a cost-effective, robust disaster recovery and back-up solution to protect mission critical traffic on a wide area network or traditional T1
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Transfer large volumes of data or access Internet at high speed
WCS Local Messaging
This service offers any WCS Local customer a wide variety messaging communications services including voicemail and unified text messaging. These tools allow important messages to be collected while away from the office or on the phone. WCS Local Messaging is available as an option nationally to all WCS Local customers. Features and benefits:
Enhanced 411 Directory Assistance solutions from WCS make businesses and our carrier clients more competitive and profitable, boosting per-customer revenue and helping retain their customer base. WCS ensures connectivity and accuracy with superior infrastructure and a live operator touch – all critical to successful directory assistance.
Our Enhanced 411 National Directory Services connect your business with smart, friendly customer service representatives for fast, accurate answers, reliable call completion and much more. On all WCS directory assistance calls, our customer service representatives offer enhancements that increase your call volume, revenue and profitability.
WCS’ competitive advantage is our breadth of sources and consistent quality. We utilize the directory assistance databases of multiple Tier 1 service bureaus including those of every regional Bell telephone company and three call centers. This focus on quality enables us to provide the highest service levels in the industry with no reliance on any one supplier, which results in a safe, differentiated service for our clients.
Through our network of service providers, WCS:
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Manages over 150 million listings that churn 30% annually
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Sources to bureaus handling over 65 million calls per month
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Consistently receives fewer than 20 complaints a month
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Achieves 96% result accuracy
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