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Direct Internet Access (DIA)
WCS offers an expanding portfolio of IP-based products and services that enable customers to leverage the Internet and new Web-based technologies to enhance their business capabilities. Our multi-protocol label switching (MPLS)-enabled OC-48 IP network is expertly engineered and managed to provide industry-leading network reliability and quality.
We offer a variety of bandwidth increments, access methods and billing options that can be customized for solutions to meet customers’ unique needs. With a large U.S. infrastructure and increasing reach to international locations, connectivity to all major Internet providers, and a presence at U.S. peering exchanges, our Dedicated Internet Access consistently delivers the Internet to customers, helping them offer local-to-global connectivity to their end users.
How It Works
Our IP network successfully blends efficient Tier 1 connectivity, dense wavelength division multiplexing (DWDM) and MPLS to deliver a superior network solution with quality IP service and security. The engineering and performance strength of our backbone network enables us to provide industry-leading service level agreements (SLAs) with credits for network availability, packet loss and latency.
Solid network performance is documented by continuous third-party monitoring by Keynote®, one of the industry’s most highly regarded network performance measurement firms. Our IP backbone excels against the competition in network performance and affordability.
Benefits
Some of the benefits of Dedicated Internet Access are:
U.S. Accessibility
Customers access our IP network at more than 299 locations throughout the United States using their choice of access technologies, including ATM, frame relay, private line, SONET, and at some locations, all speeds of Ethernet.
International
Our Dedicated Internet Access service is currently available in London and can be provisioned at speeds of E-3, DS-3, STM-1, STM-4, Fast Ethernet and Gigabit Ethernet. We use owned undersea cable capacity, with a network center (POP) in London , to provide European reach into North America. International SLAs for London include an availability of 99.99 percent, packet loss of less than 1 percent, and a round-trip latency measure of less than 100 ms between the United States and London.
Flexible Bandwidth Options
WCS’ Dedicated Internet Access can be provisioned at speeds of DS-1, DS-3, OC-3, OC-12, OC-48 and all speeds of Ethernet. Our IP backbone is highly scalable and expandable to provide a range of capacity allowing customers to choose the bandwidth they need. We use DWDM to quickly allocate a new wavelength from fiber along our fully lit, next-generation network – the largest in the United States – and Ethernet metro builds to launch new routes and cities whenever needed.
Aggressive SLAs
Our competitive SLAs include 99.999 percent network availability and less than 1 percent packet loss. They also include an average four-hour mean time to restore and latency measuring less than 55 ms average within the United States.
Variety of Billing Options
We offer IP customers a variety of billing methods, including flat rate, tiered, burstable and usage based. Each option is designed to meet customers’ needs based on their unique traffic patterns.
Proactive Operations Support
WCS’ network control center is staffed 24 x 7 by highly skilled technicians to ensure the IP network – and those of its customers – perform as designed. This includes monitoring every aspect of our customers’ service, from trouble notifications to identification of problems, and assistance with preventive measures.
Suite of Internet Services
WCS’ Dedicated Internet Access is just one product in an expanding suite of Internet services. Another is IP Virtual Private Networks, delivering the class of service and security that customers demand.
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