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Home > Our Products > WCS Voice > Long Distance Services > Toll-Free Services
Toll-Free Services
WCS Toll-Free service lets businesses offer customers an easy way to connect to headquarters, call centers for customer support, remote company locations, mobile workers using a toll-free access number (ex. 800, 866, 877, or 888 prefix).
WCS Toll-Free services can be used to connect employees to your LAN, field offices or even to check voicemail when they are away from the office. WCS offers the most robust combination of advanced toll-free features in the industry today using our best-of-breed approach routing calls flow based on your company's needs.
Features
WCS Multi-Carrier RESPORG Service
WCS knows that our customers want reliable, cost-effective toll-free services. As a Toll-Free RESPORG ("Responsible Organization"), WCS can design a multi-carrier solution so that your toll-free services remain operational even if your primary carrier has a service interruption.
Within 15 minutes*, WCS can reroute your toll-free traffic to another carrier, location or disaster recovery site as a part of your WCS services. One bill, one vendor, and one point of contact to coordinate this complex but necessary service for customers wanting the highest reliable available.
Applications include:
- Business continuity planning
- High volume call centers
- Direct response applications with very high peak hour call load
- Customers wanting a least cost routed toll-free network
- WCS offers toll-free service from the United States, Canada, and theto North American callers or International callers
- Vanity number brand management
International Toll-Free Service (ITFS) - click here for list of available countries
Traditional ITFS Features
- Local number format allows toll-free access numbers to be widely recognized in the country of origin - giving the impression of a local presence in the country of origin.
- No international dialing prefix is necessary.
- Widely available around the world
- Multiple numbers can be assigned to enable customers with call centers to take advantage of distributed call handling by language, time zone, knowledge and cultural variations.
Universal International Freephone Number (UIFN)
- A single number can be used in multiple countries
- UIFN numbers are permanently assigned
- Vanity numbers can be requested to support company branding around the world
- Enhanced Toll-Free Features
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