PartnerNet

Customer Relationship Management (CRM).

An integrated telecom workplace is essential for competitive efficiency as a Channel Partner. WCS' PartnerNet environment unifies our vast inventory of network products and services with Channel Partner-facing with a comprehensive web-based customer relationship management (CRM) platform.

PartnerNet

PartnerNet provides WCS' customers and Channel Partners with an integrated telecom supply chain management tool to manage online, real-time quoting, contracting, order processing and provisioning andcost center accounting via a carrier-grade, web-based platform. PartnerNet provides the following core functionality to WCS Channel Partners:

TeleQuote

Automated, web-based carrier quoting interface used to provide all pricing-related support to Channel Partners and their sub-agents in a simple but comprehensive presentation. Read More

Order Tracking

WCS provides comprehensive order tracking functionality via the PartnerNet interface. Channel Partners can monitor the progress of all submitted orders based on the pending or completed job steps in the provisioning process. Some examples of workflow steps include:

Order Received
RESPORG confirmed
Credit Verified (online Experian)
Customer Installation scheduled
Order Entry - ASR placed
Customer Installation completed
FOC date received
Billing Ready
RESPORG submitted

Rate Table Management

Management of available pricing plans created and in use by each Channel Partner to ensure accurate End User billing and purchasing.

ABACUS Billing & Rating Platform

WCS' award-winning ABACUS billing platform allows Channel Partners to view End User invoices, run reports in PDF, Excel, XML, and ASCII on End User call data. ABACUS also offers a reporting interface to see End User payment and credit activity. Your business customers can view their account, request services, view inventories and even enter trouble tickets.

Commissions Accounting

WCS promotes a customized business model which places complete control of the profitability on each service, customer and even billing element in the hands of the Channel Partner. All commissions are calculated in a cost plus margin reporting environment driven by the difference between the Channel Partner's WCS price and the retail End User price dictated by the Channel Partner.

Over 2,000 marginable service items exist in the WCS inventory of billable elements. Each of these are reported in Excel, ASCII, PDF or XML in the following hierarchy:

CHANNEL PARTNER ID

   SUB AGENCY ID

       SUB AGENT EMPLOYEE ID

           CUSTOMER ACCOUNT NUMBER

                PRODUCT (recurring and install fees)

                   USAGE (metered or usage sensitive)

                       ACCESS TYPE (Switched/Dedicated)

                           JURISDICTION (Domestic, International, Surcharges)

WCS can create nearly any report customized to the needs of a Channel Partner to enable exportation of the commission data to a third party system. Of course, Channel Partner can request a customized commissions reporting environment for batch production by WCS, enabling the Channel Partner to create on-system unlimited sub-agent payout models.