|
Home > Our Products > WCS TEM > TEM Service Levels > Partially-Managed TEM
Partially-Managed Telecom Expense Management
Initial Setup (NRC)
WCS will be responsible for providing a fully validated inventory of site locations, account numbers, employees, and services to establish the core inventory. This information will be provided by the client.
WCS will provide five (5) hours of application development to custom ENTERPRISE-View to your work flow and five (5) hours of integration to selected vendors for automated order processing. Additional development will be provided at a cost of eighty five ($85) per hour.
*Invoice Loading & Inventory Managing
WCS will be responsible for loading all carrier *invoices. WCS will help, in conjunction with the client, manage the inventory for all wireless, local, long distance, calling cards, conferencing services, data, and Internet. This includes but is not limited to local trunks, DID s, fax lines, dedicated and switched long distance, toll free services, calling cards, wireless services and devices, MPLS, Frame Relay, VPN, or Private lines and any other associated services within these service categories from invoices provided to WCS by Client via e-mail, mail, CD, CSR or Web download.
Additionally, WCS will continue to help the client manage all site locations, employees, contracts and/or other data as required in the management of TEM including all aspects of processing the invoice, allocation of GL codes and cost centers. Invoices will be processed and posted to the ENTERPRISE-View TEM Database usually within forty eight (48) hours of receipt.
Note: Service Level Agreements (SLA) may change depending on size of the client.
User Logins
WCS will provide the client with three (3) online user log-ins. If needed, each additional log-in will be $10.
ENTERPRISE-View Invoice Repository
WCS will provide a secure web-based invoice repository to store copies of invoices in PDF format and make those available for viewing via the ENTERPRISE-View TEM Database.
Phone Support, Web Based and On-Site Training
During the initial installation WCS will provide two (2) days of web based training to train the end user on the use of the ENTERPRISE-View Database. Each month WCS will provide five (5) hours of helpdesk phone support for the ENTERPRISE-View TEM Database. Additional helpdesk phone support provided at fifty dollars ($50) per hour, billed in increments of ten (10) minutes.
Customized Dashboards, Graphs, Reporting, Fields and Layout
WCS will provide three (3) customized dashboards and graphs per month and any reporting, fields or layouts needed to achieve the desired inventory details and views of those items. Additional development will be provided at a cost of eighty five ($85) per hour.
Inventory Validation and Optimization
Client is responsible for validating the inventory of telecom and wireless services on an on-going basis. In addition, the client will be responsible for validating invoices and optimizing their spend to assure that the integrity of information loaded into the TEM is correct.
Partially Managed Wireless Service
WCS will provide clients with "reactive" reports based on the current invoice loaded. Reactive means that the reports given will rely on a "reaction" to manage cost savings and/or to fix the problems. The cost saving optimization changes to an account will be seen on the next billing invoice.
Partially managed is based on a TEM>Client>Carrier model. The TEM produces the reports, the client then must react to make changes with the carrier.
*Note: All WCS invoices are automatically integrated into the portal.
Free 30 Day Trial
|