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Home > Our Products > WCS TEM > TEM Service Levels > Fully-Managed TEM
Fully-Managed Telecom Expense Management
Initial Setup (NRC)
WCS will be responsible for providing a fully validated inventory of site locations,account numbers, employees, and services to establish the core inventory.This information will be provided by the client.
WCS will provide five (5) hours of application development to custom ENTERPRISE-View to your work flow. Additional development will be provided at a cost of eighty five dollars ($85) per hour.
*Invoice Loading & Inventory Managing
WCS will be responsible for loading all carrier *invoices. WCS will help, in conjunction with the client, manage the inventory for all wireless, local, long distance, calling cards,conferencing services, data, and Internet. This includes but is not limited to local trunks,DID s, fax lines, dedicated and switched long distance, toll free services, calling cards,wireless services and devices, MPLS, Frame Relay, VPN, or Private lines and any other associated services within these service categories from invoices provided to WCS by Client via e-mail, mail, CD, CSR or Web download.
Additionally, WCS will continue to help the client manage all site locations, employees, contracts and/or other data as required in the management of TEM including all aspects of processing the invoice, allocation of GL codes and cost centers. Invoices will be processed and posted to the ENTERPRISE-View TEM Database generally within forty eight (48) hours of receipt.
Note: Service Level Agreements (SLA) may change depending on size of the client.
User Logins
WCS will provide the client with three (3) online user log-ins. If needed, each additional log-in will be ten dollars ($10).
ENTERPRISE-View Invoice Repository
WCS will provide a secure web-based invoice repository to store copies of invoices in PDF format and make those available for viewing via the ENTERPRISE-View TEM Database.
Phone Support, Web Based and On-Site Training
During the initial installation WCS will provide two (2) days of web based training to train the end user on the use of the ENTERPRISE-View Database. Each month WCS will provide five (5) hours of helpdesk phone support for the ENTERPRISE-View TEM Database.
Additional helpdesk phone support provided at fifty dollars ($50) per hour, billed in increments of ten (10) minutes.
Customized Dashboards, Graphs, Reporting, Fields and Layout
WCS will provide three (3) customized dashboards and graphs per month and any reporting,fields or layouts needed to achieve the desired inventory details and views of those items.
Additional development will be provided at a cost of eighty five ($85) per hour.
Inventory Validation and Optimization
WCS will provide ten (10) hours monthly to work with your staff to validate the inventory of telecom and wireless services. In addition, WCS will help your staff manage repair tickets,issue moves, adds, changes, deletions and instruct your staff on how to consolidate billing accounts with the carriers.
Fully Managed Wireless Service
If you choose the fully managed wireless option, the client will have the ability to place wireless order requests and service their existing wireless services right from the portal. Each request will automatically update the inventory intuitively to reduce manual inventory updating for wireless.
WCS will provide clients with "Preventative" reports based on the current invoice loaded and based on MACD's within the account in real-time. Proactive means that the metrics provided will allow the clients to keep plans optimized, alert clients of "bad decisions" before implemented, and to maintain a healthy account.
Fully managed is based on a TEM>Client>TEM>WCS>Carrier model. For example, the TEM provides data to the client, the client can make calculated decisions based on the metrics given during moves, adds, changes & disconnects (MACD's), changes are submitted within the TEM, and WCS will take care of the rest.
Phone Service Requests
Each company will be allowed to have two (2) users that can call in to place service requests and orders. We encourage clients to send in MACD's through our TEM, but there are some instances that require immediate attention. Each additional call center phone user will be $100.
*Note: All WCS invoices are automatically integrated into the portal.
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