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Directory Assistance

WCS offers a variety of access methods to route callers to customized, branded directory assistance services. These services are offered via WCS' resale clients who desire offering private label directory assistance services to their clients/end users.

Sometimes, callers want more than just a number. For example, they may want to search a large area. Or perhaps they're trying to locate an address rather than a number. WCS directory services lets you deliver what callers are looking for, with a full array of sophisticated search functions, including:

Business, government, and residential listings
searches
Address searches
Telephone number searches
Area code searches
City or state & regional or national searches

With WCS, adding branding and other marketing enhancements is within your grasp. Via our IVR platform, we use customize features for our directory clients. Here are just a few of the many share-building features you can add:

Front-end branding
Back-end branding
Audio release
Call completion (domestic or international)
Concierge Services (nationally)
Restaurant searches by city/food type
Weather forecasts
Movie listings/theater locations
Traffic conditions