Automated & Live Operator Services

WCS offers callers the option of being supported by an automated or live operator agent. At WCS, we recognize that not all calls can be handled by an automated system and that live assistance is key to customer satisfaction. As call centers look to focus on revenue-producing activities with trained staff, many applications outsource the entire live operator component to the provider of the automated campaign for simplicity and integration.

WCS offers several options in this area:

•  Overflow or 100% outsourcing to over 1,000 seats of live operator agents  
• Skills based agent routing
• Billing and Collection via LEC phone bill or major credit card
• Negative credit /bad debt billable data scrub prior to billing record being processed by largest call clearinghouse and telephone call fraud management system in the United States
• Private label and custom call branding to ensure your customers receive a consistent message on each call