Customer Service
For each of its customers, WCS is dedicated to providing the highest possible level of customer service. Our mission is to understand every customer's expectations and to exceed them. We act as your representative, your advocate, and shield you from the typical headaches you have been subjected to from your current service provider. Once your service is in our hands, we take total ownership of all processes . We provide a single point of contact for access to “live” customer care professionals for all services: installations, billing, inquiries, and resolution testing. Technical Support for troubleshooting outage situations is available 24 hours/7seven days/365 days per year. Our customer service professionals are experienced in management of telecommunications, the technology, and customer service industries. It is our goal that each customer's service encounter with WCS is a positive experience. To reach a Customer Service Representative (CSR), please call 888-280-4927 or email us at customerservice@wcs.com. |