Case Study: TEM

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One Bill, One Single Point of Contact

Client

WCS consolidated a 1,200 location POTS, DSL customer to reduce costs and improve the process of managing bill and MACDs.

Problem

Customer had multiple ILRC and CLEC Local Service Providers which delivered fragmented response and service levels not  inter-telco but intra-telco as well. Accounting and Telecom each month struggled to audit and properly account for each locations and regions spend which required significant resources to review. The company's help desk resources also struggled to provide precise status updates and reports on trouble tickets, MACD, truck rolls and equipment coordination due to varying telephone company processes.

Solution

WCS consolidated all of the company's local dial-tone onlto one platformin all ILEC/CLEC markets, and accepted billing responsibility for those in independent territories. The customer was given an all-in rate for local service and DSL to eliminate fluctuating bills. All Network, including the equipment, was loaded into WCS Enterprise-View to enable IT to see and manage all MACSs. Trouble Tickets and invoices over a single portal supported by a dedicated account team that was designed around accommodating their best proactices.

Result

The customer reduced their prior teledcom spend, eliminated finance auditing, received one bill formatted exactly to their specifications allowing for upload directly into their accounting systgems and improved their help desk productivity of responding to their end-users (the remote location) and allowing for some of those resosurces to be reallocated to more mission  critical technology tasks.