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   Value, Insight, Knowledge...



      A Telecommunications Blog

By Administrator Account on Friday, August 12, 2011 9:40 AM
Click here to Register!

Where: Hyatt Regency McCormick Place, Chicago, Room 10B - First Floor

When: August 25, 2011 8:30am-5pm

Who should attend: Telecom Vendors, Telecom Auditors, Equipment Vendors, Telecom Professionals 
WCS will be showcasing new products & services, industry updates, and new partner tools. Get valuable knowledge from a live panel of WCS channel partners and learn secrets to helping clients save money!


We will also be demonstrating: ...
 

By Administrator Account on Wednesday, July 27, 2011 7:29 AM

The contracts that currently govern the relationship between Verizon and two of its unions, Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW), are due to expire at 11:59 p.m. Eastern Time on Saturday, August 6, 2011. Verizon is currently in contract negotiations with these unions. If new agreements are not reached, it is possible a strike could... 

By Administrator Account on Thursday, July 21, 2011 9:32 AM

We are pleased and excited to announce a new addition to the WCS team; Melanie Alexander - Customer Care Specialist. Some of you may have met Melanie on the phone or in person as our upbeat receptionist a few months back.

Melanie brings over 10 years of customer service experience to WCS. Melanie truly enjoys helping clients and is willing to go the extra mile to achieve maximum results. Melanie prides herself in customer service because she believes it is a huge part of keeping the reputation of a business solid...
By RCabanban on Friday, April 29, 2011 9:47 AM

In recent years, one of the main focuses for medium-to-enterprise businesses has been reducing expenses companywide. Many departments have lost vital personnel and budgets have been drastically lowered due to the stifling economy. For some reason, telecom and communication expenses have been targeted by Chief Financial Officers (CFO) as the forefront for trimming the budget deficit.

Enterprise businesses utilize telecom auditors to help lower costs by recommending efficient networks, locating billing errors and to be the mediator for most carrier interactions. Businesses rely heavily on telecom auditors because they are the expert in finding overall cost savings and sourcing low cost networks through a variety of their channels...

By RCabanban on Monday, April 11, 2011 9:10 AM

WCS closely monitors every telecommunications carrier in the United States for Service Guide updates and rate adjustments (See link below for full copy). Recently, AT&T has implemented a flurry of rate hikes and sharp increases in core services and surcharges that will have significant customer cost impact on AT&T products for nearly ALL Retail and Wholesale customers. Customers who are under contract will also be affected. These hikes target high-volume, popular services like; Long Distance services, Ethernet and universally-applied surcharges which impact every element of an AT&T customer invoice...

By RCabanban on Friday, April 08, 2011 10:57 AM
Juggling Business Travel Expenses


Reducing the cost and inefficiency of business meetings has been a top priority for enterprise managers.  The time spent away from the office and expensive travel expenses have plagued sales professionals from working efficiently.

Imagine the daily task of a typical sales representative; Service existing customer base, cold/warm call sales opportunities, place orders, and meet with clients. Surely you want your sales team to focus on keeping clients happy, but at the same time you would like them to manage their time better. You can simply cut all travel expenses out of the budget, but that may not be the best solution. The best way to free your company from these headaches is to utilize a web, video and/or voice conferencing solution...

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